Terms of Service

By selecting Create account, placing an order, making a reservation, or otherwise using a service that links to these Terms, you agree to them and acknowledge the Privacy Policy.

If you use Plato for an organisation, you confirm that you are authorised to accept these Terms for that organisation.

• You must provide an accurate name and a phone number you control.
• One-time codes are confidential. Do not share them or let another person use your account.
• You are responsible for activity performed through your account until you tell us it may be compromised.
• We may suspend access when reasonably necessary to prevent fraud, abuse, security incidents, or unlawful activity.

Plato provides technology that lets restaurants receive orders, reservations, and payments. The restaurant is the seller and is responsible for menu descriptions, availability, prices, preparation, fulfilment, food safety, refunds, and customer service for its venue.

An order or reservation is not accepted until the restaurant or the service confirms it. Prices, taxes, service charges, delivery fees, minimums, cancellation windows, and fulfilment times shown at checkout apply to that transaction.

Payment providers may process card or wallet payments under their own terms. Plato does not store complete card credentials.

Refund and cancellation eligibility is determined by the restaurant's displayed policy and applicable law. Contact the restaurant first about a specific purchase; Plato may assist with technical payment records.

We and the restaurant may send transactional messages needed to provide the service, such as login codes, order updates, reservation confirmations, and security notices.

Promotional offers and return reminders are optional. They are controlled by a separate marketing choice during sign-up or in your profile. You may opt out at any time without losing account, ordering, or reservation access.

• Do not misuse the service, interfere with its operation, probe it for vulnerabilities, or bypass access controls.
• Do not submit unlawful, fraudulent, abusive, infringing, or misleading content or transactions.
• Do not use another person's identity, phone number, payment method, account, or table session without permission.

We work to keep Plato available and accurate, but the service may be interrupted by maintenance, networks, providers, or events outside our control. Features may change as the product and legal requirements evolve.

Nothing in these Terms excludes rights or liability that cannot legally be excluded. To the extent permitted by law, Plato is not responsible for a restaurant's food, venue operations, fulfilment, statements, or acts, or for indirect or consequential loss arising from use of the service.

You may stop using Plato at any time and may request account or personal-data deletion through hello@plato.eg. We may retain records where required for transactions, security, disputes, or law, as explained in the Privacy Policy.

These Terms are governed by the laws applicable to Asquared Digital and the service you use, without limiting mandatory consumer rights in your country. We may update these Terms and will post the new date and provide additional notice when required.

Questions can be sent to hello@plato.eg. Asquared Digital · Commercial Registration No. 110700300055442 · Tax Registration No. 779-409-027 · Cairo, Egypt.