Deliver where you mean to
Zones are drawn by radius or as a polygon, so the area you serve matches the streets you can actually reach in time — not a circle that ignores the ring road.
Delivery management for Egyptian restaurants
Your drivers, your zones, your margin.
Draw the areas you actually deliver to, assign each order to one of your own riders, and follow the trip from assigned to delivered — without handing the guest relationship to an aggregator.
- Zones by radius or polygon
- Your own riders
- Trip tied to the order
- Status from assigned to delivered
What delivery management covers
Dispatch that lives inside the order.
A delivery order in Plato carries a trip: which driver has it, which vehicle they are on, and where it has reached. Zones decide what you are willing to deliver to, drivers sign in on their own app, and the whole thing sits on the order rather than in a WhatsApp group.
From the door to the door
Somebody owns every order in transit.
Own-fleet delivery goes wrong in the gaps: who took it, whether they accepted it, and whether anyone knows it arrived. Each of those is a field, not a phone call.
Assign the rider, not the vibe
A trip is assigned to a specific driver, who accepts it on their own app. Bicycle, motorcycle, car or on foot — the vehicle is on the record too.
The trip advances, visibly
Assigned, accepted, delivered — or cancelled, deliberately. Dispatch can see where an order is without ringing the rider mid-traffic.
The guest stays yours
Own-fleet orders come through your own channels, so the phone number, the history and the loyalty balance stay on your side of the transaction.
Trip · Order #1042AssignedSample trip
- Driver
- Mostafa
- Vehicle
- Motorcycle
- Zone
- Maadi · Degla
- Status
- Accepted
The trip belongs to the order, so dispatch is not a second spreadsheet.
Dispatch on the order
The trip is part of the order, not a note about it.
Assigning a driver creates a trip attached to that order, with the driver, their vehicle and the trip's current status. Advancing or cancelling the trip is an action on that record, so dispatch and the kitchen are reading the same thing.
- Driver and vehicle recorded on the trip
- Delivery zones by radius or polygon
- Trip status advanced or cancelled explicitly
- Drivers sign in to their own app
Against the group chat
More than a rider and a phone call.
Own delivery usually starts on WhatsApp. It scales until two riders think the same order is theirs.
| Capability | Phone and group chat | Plato |
|---|---|---|
| Coverage | Roughly, by memory | Zones by radius or polygon |
| Assignment | Whoever answers | A trip assigned to one driver |
| Acceptance | Assumed | The driver accepts on their app |
| Status | Call and ask | Assigned, accepted, delivered |
| Vehicle | Whatever showed up | Recorded on the trip |
| Guest data | Lost with the aggregator | On your own guest record |
Fitted to how you deliver
Three delivery shapes.
Own fleet only
Your riders, your zones, your margin. Every order in transit has a named driver and a status.
Own fleet plus aggregators
Aggregator orders arrive as their own channel while your own riders handle the direct ones you would rather keep.
Multi-branch dispatch
Zones are set per branch, so each location delivers to the streets it can actually serve from its own kitchen.
Getting deliveries out
Four steps to running your own fleet.
You already have the riders. What changes is that the trip stops living in someone's phone.
- 1
Draw your zones
Set the areas the branch delivers to, by radius or by drawing the polygon that matches the streets.
- 2
Add your drivers
Create the riders and their vehicles, and give them access to the driver app.
- 3
Assign the trip
Assign a delivery order to a driver, who accepts it on their own device.
- 4
Follow it in
Advance the trip as it moves and close it when the food arrives.
Delivery questions
What operators ask before dropping the aggregator.
How do I control where we deliver?
Delivery zones are defined per branch, either as a radius or as a drawn polygon, so coverage matches what your riders can actually reach rather than a circle on a map.
How does a driver get an order?
Dispatch assigns the delivery to a specific driver, and the driver accepts it on their own app. The assignment and the acceptance are both recorded on the trip.
Can I see where an order is?
The trip carries its status as it moves through assigned, accepted and delivered, so dispatch can see the state of every order in transit without calling anyone.
Do you track the vehicle?
Yes. A driver's vehicle — bicycle, motorcycle, car or on foot — is part of the record, which matters when you are deciding who takes a far order in traffic.
Does this replace aggregators?
It lets you run direct delivery on your own fleet, where the margin and the guest record stay with you. Aggregator orders can still arrive as their own channel alongside it.
Can a branch stop delivery temporarily?
Yes. A branch can pause its delivery channel and resume it later, so one location closing early does not take the group's delivery offline.
See it on your own routes
Put your riders on the record.
Book a walkthrough with your real delivery area, your rider count and the orders you would rather not give away.
30-minute walkthrough
See Plato on your menu.
Send us a few details. We'll set up a live walkthrough on your real menu, in your language, within one business day.
- We respond within one business day.
- The walkthrough runs on your menu, in your language.